Front Desk Supervisor
Company: Radisson Hotel Portland Airport
Location: Portland
Posted on: October 6, 2024
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Job Description:
We are seeking a dynamic and experienced Front Desk Supervisor
to join our team. The ideal candidate will be responsible for
directing, planning, and coordinating activities of the front desk
staff to ensure prompt, courteous service to all guests and
guarantee their experiences are distinctively supreme. Position
Information: Full-time position, hourly rate of 19 dollars. Key
Responsibilities: Oversee all aspects of guest registration and
check-out processes Maintain high standards of customer service and
enforce zero tolerance for poor service Manage reservation
processes for both social and group guests Train and supervise
front desk staff Assist in maintaining budget controls and
increasing transient sales Essential Functions: Manage all aspects
of guest registration and check-out following prescribed procedures
Assist in administering communication policies between front desk
staff, guests, and hotel Maintain and enforce high levels of
customer service Respond to guest inquiries, requests, and
complaints Implement reservation processes for social and group
guests Maintain comprehensive knowledge of hotel facilities, room
types, rates, and packages Assist with staff documentation,
including hiring, performance evaluations, and terminations Plan,
direct, and coordinate monitoring of front desk activities Train
staff on selling techniques, customer service skills, and hotel
promotions Increase transient sales and maintain budget controls
Drive company vans for guests when required Assist with monthly
staff meetings Perform all other duties as assigned Qualifications:
Two years of hotel front desk experience preferred Previous
supervisory experience preferred Possession of required government
licenses or certificates Strong knowledge of front office
operations Detail-oriented with excellent organizational skills
Ability to read, write, problem-solve, and communicate effectively
Maintain a professional appearance at all times Prior cash handling
experience Ability to multi-task and work well under pressure
Capable of following verbal and written instructions Flexible
schedule availability If you are a hospitality professional with a
passion for delivering exceptional guest experiences and have the
skills to lead a front desk team, we encourage you to apply for
this position. We are an equal opportunity employer and all
qualified applicants will be considered for all positions without
regard to race, color, religion, creed, gender, national origin,
age, disability, marital or veteran status, sexual orientation, or
any other legally protected status. Compensation details: 19-19
Hourly Wage PI4b8a25521579-31181-34809370
Keywords: Radisson Hotel Portland Airport, Gresham , Front Desk Supervisor, Other , Portland, Oregon
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