Field Service Engineer 2
Company: Disability Solutions
Location: Hillsboro
Posted on: October 10, 2024
Job Description:
Base Pay Range: $27.50 - $46.74 Per HourPrimary Location:
USA-OR-Remote-US03KKLA's total rewards package for employees may
also include participation in performance incentive programs and
eligibility for additional benefits identified below. Interns are
eligible for some of the benefits identified below. Our pay ranges
are determined by role, level, and location. The range displayed
above reflects the minimum and maximum pay for this position in the
primary location identified in this posting. Actual pay depends on
several factors, including location, job-related skills,
experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.Job
Description/Preferred Qualifications Core Responsibilities:
- Perform installations, preventative maintenance, and remedial
repair maintenance on sophisticated electro-mechanical
semiconductor capital equipment at global customer locations.
- Build and maintain a high level of customer satisfaction
through customer service skills, implementing fast quality
responses to both internal and external customers while maintaining
a safety-first mentality.
- Develop action plans for problem resolution and present to
internal and external customers.
- Develop improvements for processes, hardware, and software for
continuous improvement of company's equipment / business
operation.
- Work closely with sales team and complete a facility detail
form for new systems to ensure KLA equipment aligns with assigned
location/space requirements at FAB.
- Complete detailed Field Service Reports and submit to
management in a timely manner.
- Document issues that cannot immediately be resolved at customer
site by using appropriate format.
- Additional duties as assigned. Qualifications:
- 2 + years field service/customer support experience of
sophisticated, complex precision equipment.
- Bachelor's degree in chemical, electrical/electronic or
mechanical engineering desired.
- Must possess basic troubleshooting techniques in repairing
complex microprocessor controlled electro-mechanical systems.
- Well-able to read and interpret electronic/electro-mechanical
schematics and drawings.
- Outstanding and professional customer service skills.
- Ability to work with hand tools.
- Knowledge in any of the following areas is a PLUS: Experience
working in a FAB facility, closed loop communications control,
electro-mechanical controls or microprocessor-based controllers,
chemical handling including acids, FAB safely requirements or
practices.
- Military experience is also a plus.
- International and domestic travel required. Minimum
Qualifications Associate's degree plus 4 years of field service
experience; or Bachelor's Level Degree plus 2 + years field
service/customer support experience of sophisticated, complex
precision equipment. Minimum Qualifications Bachelor's Degree , or
equivalent years of experience plus 2 + years field
service/customer support experience of sophisticated, complex
precision equipment The company offers a total rewards package that
is competitive and comprehensive including but not limited to the
following: medical, dental, vision, life, and other voluntary
benefits, 401(K) including company matching, employee stock
purchase program (ESPP), student debt assistance, tuition
reimbursement program, development and career growth opportunities
and programs, financial planning benefits, wellness benefits
including an employee assistance program (EAP), paid time off and
paid company holidays, and family care and bonding leave. KLA is
proud to be an Equal Opportunity Employer. We do not discriminate
on the basis of race, religion, color, national origin, sex, gender
identity, gender expression, sexual orientation, age, marital
status, veteran status, disability status or any other status
protected by applicable law. We will ensure that qualified
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us at
talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation.
Keywords: Disability Solutions, Gresham , Field Service Engineer 2, IT / Software / Systems , Hillsboro, Oregon
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