Hotel Manager

Company: VIP Hospitality Group
Location: Portland
Posted on: April 12, 2025

Job Description:

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insuranceVIP Hospitality Group has started its search for a manager for the iconic 21-room Hotel Sylvia in Newport, OR. This literary-themed gem, which is walkable from the beach and downtown, will reopen fully remodeled in June 2025. We want to hire the manager soon to help determine procedures and staff the hotel.A Hotel Manager oversees the day-to-day operations of a hotel property, manages all departments, staff, and budgets, executes guest service, meets strategic goals, and drives overall profitability by making critical decisions related to operations, sales, and customer service. This role requires understanding the surrounding community and the hotel's branding.ResponsibilitiesThe primary duty will be to ensure that the company values, operational standards, and goals are understood and practiced in everyday operations. You will also build a team that represents the hotel brand and community well.Operational Management
  • Create an environment with the staff that focuses on living hospitality, improving customer service, and impacting people's lives. This will be done by aligning the team with the hotel brand, using the company's core values, and encouraging the right behaviors for the team.
  • As a manager, you prioritize delivering exceptional guest service to create a memorable guest experience. You must anticipate the needs of your team and be willing to go above and beyond expectations.
  • Supervising and coordinating the activities of various teams within the hotel, including front desk, housekeeping, food and beverage (breakfast), and maintenance.
  • Determine the day's priorities and direct the team as required through challenges and successes.
  • Delegated tasks for efficient and effective daily operations, maintained high-quality standards, and implemented operational procedures.
  • Monitor occupancy levels, revenue, and expenses to optimize profitability.
  • Handling complaints and resolving issues promptly and professionally to maintain guest satisfaction and loyalty. Respond to guest feedback from internal or external sources (OTAs and directory sources), making operational adjustments where necessary.
  • Reviewing and implementing operational procedures and ensuring that each department delivers on quality and cleanliness standards for our guests.
  • Regularly inspect the hotel for compliance with operational procedures, cleanliness, safety, and maintenance needs. Follow preventative maintenance measures as outlined by the Maintenance team.
  • Supports in hotel renovations under the Capex Plan, which is determined by the company, and resolves large-scale maintenance repairs and other projects as determined by the VP of Operations or VIPH Group.
  • Works with internal IT support to maintain software and hardware required for daily operations, including, but not limited to, workstations, key card machines, credit card processors, printers, management systems (PMS or POS), time clocks, and other technology-related concerns.Other Services and Outlet Management
    • Work with VIP Hospitality Group leaders to implement strategies to maximize revenue and guest satisfaction for hotel and community guests at all outlets.
    • Overseeing the restaurant's day-to-day operations, events, catering, and lobby coffee options.
    • Monitoring quality, presentation, and consistency, including hotel operations, safety and compliance, and overall brand.
    • Working with VIPH Group and the VP of Operations on creating and managing menus, pricing, and promotions (seasonal).
    • Understand all safety requirements and regulations for each outlet, ensure all staff is appropriately certified or licensed, and follow all compliance requirements.
    • Manage inventory for each outlet separately and control food costs.Staff management and training
      • Hire and onboard the right candidates, collaborate with human resources and the VP of Operations to find candidates who align with our company culture, and decrease turnover.
      • Develop work schedules, assign tasks, and monitor performance to maintain a high level of service.
      • Conduct regular staff meetings, provide feedback, and foster a positive work environment based on the core values of vision, integrity, passion, and humility.
      • Implement training programs to enhance employee skills and knowledge.
      • Staffing, developing, and evaluating employees and conducting ongoing performance discussions.
      • Establish monthly/quarterly goals for the property with the VP of Operations, work with each individual to help meet these goals, and provide constructive feedback.
      • With the support of human resources, appropriate handling of employee relations issues, including coaching, mentoring, and engagement in the disciplinary action process where necessary.Financial Management and Sales
        • Handles basic accounting and data entry for vendor payments, inventory, and petty cash. Provides information for the accounting team to accurately prepare the property PNL and monitor your success in meeting financial targets.
        • Analyze financial reports with your VP of Operations, identify areas for improvement, and implement different strategies and changes to hotel-level programs to increase profitability.
        • Reconcile financial accounts and analyze the decisions made and how they impact the flow through to GOP to meet or exceed the budget.
        • Collect payments on guest balances and direct receivables, commission payments by vendor, and issuance of refund checks.
        • Assist in property sales to increase bookings, create promotional ads, or identify other opportunities.
        • Responsible for reporting and information to prepare the property budget and forecasts.
        • Revenue management controls and practices, including selling strategies, price recommendations, and monitoring third-party affiliate sites (OTAs).
        • Manage labor costs, schedules, and expenses according to company-established guidelines, optimizing overall profitability.
        • Effective revenue management practices include instructing staff on selling strategies, add-on packages, communicating upgrades, and pricing recommendations to improve/meet revenue.
        • Manage monthly inventory and par levels for guest room items, lobby, and equipment. Source better pricing when possible or work with approved vendors.
        • Work with your VP of Operations to capitalize on advertising opportunities in your community and at the property, and work with internal marketing support to create content.
        • Maintaining relationships with key clients and stakeholders and working closely with account managers to retain recurring accounts.
        • Make sales calls on solid leads, work directly with the company to establish a sales strategy, and work with the line-level team to capture sales-driven data.
        • Participate in community and public events to draw the travel community to your hotel.
        • Build a knowledge of financial management, revenue generation, and cost control. Analyzing and reviewing financial reports, identifying trends in the community or industry, and making data-driven decisions are essential to the long-term success of our operations.Qualifications and Experience
          • A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.
          • Three to Five years' experience with a hotel operations team, with either increasing responsibility or in a management capacity.
          • A genuine passion for hospitality and the heart to encourage the next generation to pursue hospitality careers.
          • The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
          • Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions.
          • Must remain calm under pressure and find creative solutions, which is crucial for effectively addressing unexpected situations.
          • Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
          • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
          • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.Physical Requirements
            • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, taste, or smell.
            • The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
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Keywords: VIP Hospitality Group, Gresham , Hotel Manager, Hospitality & Tourism , Portland, Oregon