Customer Advocate
Company: Community Choice Financial Family of Brands
Location: Vancouver
Posted on: May 8, 2024
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Job Description:
Overview: As a Customer Service Representative, you will play an
essential part in ensuring that our loyal and new customers receive
the best service possible while accessing the financial products
they need. You will serve as an extension of the brand by exuding
our shared values and participating in Company programs that
support customer advocacy, store growth, and personal development.
Your upbeat and customer-focused personality will help set the
stage for a positive, respectful environment that will give you the
power to build a rewarding career with performance-based
advancement. Responsibilities: Provide an exceptional customer
experience throughout the full cycle of the loan or pawn process by
educating consumers and making recommendations based on their
financial needs. - Assist in customer account management
(collections) by accepting payments, monitoring, and managing
customer appointments. - Work to meet Company set performance
standards by leveraging business-to-business partnership
opportunities, obtaining referrals, and participating in and
hosting in-store and community events. - Develop customer
relationships to build new business, maintain store profitability,
and further brand loyalty and recognition. - - Enter and maintain
customer information in the Point-of-Sale system(s) with accuracy
and integrity. - Uphold compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations. Participate in ongoing trainings to stay up to date on
our products and processes. - Work efficiently in a rapidly
changing and fast-paced environment and handle multiple challenging
tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels. - Ability to
maintain a full-time work schedule with regular in-person
attendance, including some weekend hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40 hours per week*. - *Store hours, schedules, and/or
the minimum number of hours required for this position may be
subject to change by brand entity and at the sole discretion of the
Company. Speak with your recruiter for the most up-to-date hourly
requirements. Qualifications: High School Diploma or equivalent
required Excellent verbal and written communication skills Ability
to maintain a professional and courteous behavior with customers
and peers Ability to work phone, Point of Sale, Microsoft Office,
and other systems Must be at least 18 years of age (19 in Alabama)
Ability to successfully pass a criminal background check required
(certain state and local applicant exemptions may apply) Physical
demands for this position frequently include: the ability to remain
in a stationary position, the ability to lift and move up to 25
pounds, the ability to move about freely inside and outside of the
store, and the operation of mechanical controls, such as a
keyboard. - Preferred Qualifications and Skills Six months of
customer service and/or cash handling experience Experience in
retail, financial services, loans, banking/bank teller, or service
industry What We Offer: Our Benefits Include*: - A comprehensive
new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning
modules and training programs to help boost your professional and
personal development Paid on-the-job training & professional
development programs Multiple coverage levels for Medical, Dental,
& Vision Group Health & Wellness Program, plus special savings on
retail items, travel, entertainment, and more Traditional 401(k)
and Roth 401(k) with Company match Options for Flexible Spending
Accounts and Health Savings Accounts Basic and AD&D Life
Insurance Optional pet insurance Voluntary benefits, including
short-term and long-term disability insurance, accident, critical
illness, and hospital confinement insurance Paid Time Off (Accrue
approximately 6* days in your first year of employment, plus
additional days in following years. Eight days in CA, CO, AZ, MI,
and OR.) Diverse Culture and Inclusive Environment *Based on
current benefit offering, which is subject to change with or
without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements. -
Our Compensation - The pay range for this position is $10 to $20
per hour or $15 to $23 per hour in California. Exact compensation
may vary based on education, skill, and experience. The
compensation range listed represents only the base pay for this
position, which is just one of the many elements of the Community
Choice Financial Family of Brands Total Compensation package. -
About Us - The Community Choice Financial Family of Brands ("CCF"
or the "Company") is a leading retailer of financial services to
unbanked and underbanked consumers. CFF is the parent company to
eleven brands including Cash 1, Check Into Cash, CheckSmart, Easy
Money, InstaLoan, Rapid Cash, and Speedy Cash, TitleBucks, and
TitleMax. With more than 1,700 retail storefronts and several
online products available in 20+ states, CCF is steadfast in our
commitment to help people across the country get access to the
short-term financial services they need when they need it the most.
- The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. - Requirements, skills and abilities included have
been determined to illustrate the minimal standards required to
successfully perform the position. - Important: The Community
Choice Financial Family of Brands will never ask you for banking or
other payment information at any point during the interview or
hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains
@ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. - - The Community
Choice Financial Family of Brands is committed to providing an
inclusive workplace free of discrimination based on race, color,
religion, sex, age, national origin, military status, disability,
pregnancy, sexual orientation, gender identity or expression,
genetic information or any other characteristic protected by
applicable law. Candidates of all background are encouraged to
apply. CCFI Companies, LLC is an equal opportunity employer.
Keywords: Community Choice Financial Family of Brands, Gresham , Customer Advocate, Other , Vancouver, Oregon
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